Q&A board

Question & Answer Minishop SOS Desk

Q & A Lists
Item Question & Answer
DEDA ELEMENTI HANDLEBAR TAPES (PAIR) FOR ROAD BIKES
DEDA ELEMENTI HANDLEBAR TAPES (PAIR) FOR ROAD BIKES
Item Q&A
  • Question : Inquiry for the item from swe****2018-01-27

    How long is each tape? Thanks.

    Answer : [Re] Inquiry for the item from swe****

    Dear Customer

    Each tape is long enough for each side of the handlebar.

    Have a great day.

FOX KIT: DUST WIPER FORX LOW FRICTION NO FLANGE | 803-00-944 (32mm) |803-00-945 (34mm) | 803-00-933
FOX KIT: DUST WIPER FORX LOW FRICTION NO FLANGE | 803-00-944 (32mm) |803-00-945 (34mm) | 803-00-933
Item Q&A
  • Question : Installation2017-12-30

    Hello, are you able to help with the installation if I bring the fork down as I do not have the required tools to do so. Thanks!

    Answer : [Re] Installation

    Dear Customer

    If it is a FOX fork, please contact our Service Center at:
    13 Kaki Bukit Road 1, #02-08 Eunos Technolink, Singapore 415928
    Tel: 65 6749 5787
    Contact person: Keat

    Have a great day!

SCOTT 12 BIKE OTG 20 | 221828
SCOTT 12 BIKE OTG 20 | 221828
Item Q&A
  • Question : Send Chile2017-12-18

    Hello .. there is not any possibility of sending a shipment to Chile, I know they explained to me that it was not possible, but from the place where you are located if there are some means of delivery where you can. I would be grateful if you could and tell me about it. Best regards

    Answer : [Re] Send Chile

    Sorry we do not ship to Chile.

  • Question : shipping to Chile2017-11-14

  • Question : SCOTT OTG 202017-11-13

SCOTT RUNNING  SPORT SHOES | T2 | AZTEC | KINABALU |  RACE ROCKER | GRIP2 | ERIDE | MK4 | TRAINER
SCOTT RUNNING SPORT SHOES | T2 | AZTEC | KINABALU | RACE ROCKER | GRIP2 | ERIDE | MK4 | TRAINER
Item Q&A
  • Question : Item Exchange2017-10-31

    May I know how to go about doing an item-exchange if the size I bought doesn't fit well?

    Answer : [Re] Item Exchange

    Dear Customer, please email qoo10@khcycle.com. We will check for size availabiltiy and try to help.

  • Question : Inquiry for the item from ben****2017-09-30

SCOTT 17 BIKE ASPECT 680 | ASPECT 770/970 | ASPECT 760/960 [249632 249603 249627 249602 249626]
SCOTT 17 BIKE ASPECT 680 | ASPECT 770/970 | ASPECT 760/960 [249632 249603 249627 249602 249626]
Item Q&A
  • Question : Inquiry from emi****2017-10-24

    I've requested twice for an official receipt but not a single reply!

    I bought the Scott bike from KHCycle on 08oct but did not receive any receipt from the company til now.

    How do you expect your customers to make warranty claims if there is no proof of purchase?

    Is this the attitude of one time sale and that's it. Service has been disappointing!

    Looking forward to your soonest reply!

  • Question : Inquiry from emi****2017-10-17

  • Question : Inquiry for the item from yin****2017-10-14

  • Question : Inquiry for the item from nsh****2017-10-09

  • Question : Inquiry for the item from jas****2017-09-26

SCOTT 15 BIKE SPARK 730 | 238188
SCOTT 15 BIKE SPARK 730 | 238188
Item Q&A
  • Question : Wheel Size2017-10-12

    Hi,

    Can I check on the following:

    1. Wheel Size - is this a 27.5 or a 29?
    2. Drive train - is this 2x10 Shimano?

    Thanks,
    Glenn

    Answer : [Re] Wheel Size

    Dear Customer,

    Thank you for your enquiry.

    1. 27.5"
    2. Shimano 2x10

    Have a great weekend.

SCOTT BICYCLE HELMET WATU [227642 | 223325] HELMET SUPRA [249287]
SCOTT BICYCLE HELMET WATU [227642 | 223325] HELMET SUPRA [249287]
Item Q&A
  • Question : Watu vs. Supra2017-10-09

    Hi, which helmet is for mountain bike?

    Answer : [Re] Watu vs. Supra

    Hi, both helmets come with visor and are suitable for mountain bike. Thank you.

  • Question : Purchase of Scott helmet & delivery to malaysia2017-04-29

  • Question : [Shipping] Related Inquiries2017-03-01

  • Question : Claim order 194575217 on 19 Nov 20162017-01-04

  • Question : Sizing2016-11-09

+View all Notice, FAQ, Q&A >>
SCOTT 13 BIKE ASPECT 630 | 227745
SCOTT 13 BIKE ASPECT 630 | 227745
Item Q&A
  • Question : Still in stock?2017-09-27

    Secret Inquiry

    Answer : [Re] Still in stock?

    Secret Inquiry

SCOTT 15 BIKE SPARK 960 | 238204
SCOTT 15 BIKE SPARK 960 | 238204
Item Q&A
  • Question : Inquiry for the item from mic****2017-09-20

    wheel size available?

    Answer : [Re] Inquiry for the item from mic****

    Thank you for your enqiury.

    The wheel size of this model is 29".

SIGMA SPORT CYCLOMETER BC 16.12 / Wired CAD
SIGMA SPORT CYCLOMETER BC 16.12 / Wired CAD
Item Q&A
SCOTT 15 BIKE GENIUS 750 | 238254
SCOTT 15 BIKE GENIUS 750 | 238254
Item Q&A
SCOTT 14 BIKE ASPECT 740 | 234229
SCOTT 14 BIKE ASPECT 740 | 234229
Item Q&A
  • Question : Inquiry for the item from hon****2017-07-26

    Still have size M? Does all sizes selling the same price? Any warranty?

    Answer : [Re] Inquiry for the item from hon****

    Dear Customer,

    Sorry this model is not available in size M. You may find M for other models we offer.

    Have a great weekend.

SCOTT 15 BIKE SUB SPEED 20 | 238388
SCOTT 15 BIKE SUB SPEED 20 | 238388
Item Q&A
SCOTT 15 BIKE CONTESSA 620 | 238426
SCOTT 15 BIKE CONTESSA 620 | 238426
Item Q&A
SIGMA SPORT LIGHT MICRO II LED WHITE LED - BLUE/GREEN
SIGMA SPORT LIGHT MICRO II LED WHITE LED - BLUE/GREEN
Item Q&A
  • Question : Faulty Item2017-03-28

    Hi,

    I would like to inquire on the procedure to replace faulty item. The light is intermittent i.e. switch off by itself and sometimes could not be turned on.

    Thanks

SIGMA SPORT CYCLOMETER BC 16.12 STS [06130] / STS CAD [06131]
SIGMA SPORT CYCLOMETER BC 16.12 STS [06130] / STS CAD [06131]
Item Q&A
  • Question : [About Item] Related Inquiries2017-03-16

    Hi, does the package include the cadence sensor? Can you list down the full list of items included in the pack?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    I am afraid the "with Cadence" option is currently out of stock:
    Sigma BC16.12 STS [06130] - in stock
    Sigma BC16.12 STS CAD [06131] - Out of stock

    Have a great weekend.

SCOTT 16 BIKE ASPECT 740 | 241376 black/green/white | 241377 red/black
SCOTT 16 BIKE ASPECT 740 | 241376 black/green/white | 241377 red/black
Item Q&A
  • Question : [About Item] Related Inquiries2017-01-18

    Hi. Is this the 2017 scott aspect?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    This is 2016 Scott Aspect.

    Have a great day.

SPORT WATER BOTTLE | BPA FREE | IDEAL FOR GYM AND BIKE CYCLING | COMPATIBLE WITH STANDARD BICYCLE BOTTLE CAGES | 500 TO 1000ML | FREE SHIPPING OPTION
SPORT WATER BOTTLE | BPA FREE | IDEAL FOR GYM AND BIKE CYCLING | COMPATIBLE WITH STANDARD BICYCLE BOTTLE CAGES | 500 TO 1000ML | FREE SHIPPING OPTION
Item Q&A
  • Question : 1076640642017-01-07

    Hi, I have purchase the item on the 29/12 and the status on shipping on the 31/12 has been there for many days, kindly advise what is the current status now?

    Answer : [Re] 107664064

    Dear Customer,

    The bottle as in the mail on Jan 4. Please allow a few more days for transit. Thank you for your patience.

    Have a great weekend.

  • Question : [Shipping] Related Inquiries2016-12-13

  • Question : Size2016-11-24

  • Question : Self-Collection2016-10-28

  • Question : K suck d water fr bottle instead of squeeze it?2016-10-26

+View all Notice, FAQ, Q&A >>
SCOTT 16 BIKE ASPECT 660 | 241405
SCOTT 16 BIKE ASPECT 660 | 241405
Item Q&A
  • Question : Delivery date.2016-12-15

    Hi. Would I be able to purchase this and choose a date for the delivery?

    Answer : [Re] Delivery date.

    Dear Customer,

    Yes. It is possible to request date of delivery. Note that only size M and L are still available.

    Have a great day.

    Question : [Re] Delivery date.

    I'm interested to purchase the M size and would like it delivered next Saturday (24th Dec). Is it possible?

    Answer : [Re] Delivery date.

    Dear Customer,

    Saturday is possible only in the mornig as we operate only half day.

    Thank you.

SCOTT 14 BIKE ASPECT 930 | 234055 | BICYCLE
SCOTT 14 BIKE ASPECT 930 | 234055 | BICYCLE
Item Q&A
  • Question : Size2016-12-09

    Does this model come in 27.5 tires size ?

    Answer : [Re] Size

    Dear Customer,

    Yes, please check out http://www.kachiadiam.com/g/455043024.

    Have a great weekend!

  • Question : New model ?2016-05-27

SIGMA SPORT HEART RATE MONITOR PC15.11 GREY
SIGMA SPORT HEART RATE MONITOR PC15.11 GREY
Item Q&A
SIGMA SPORT HEART RATE MONITOR PC15
SIGMA SPORT HEART RATE MONITOR PC15
Item Q&A
  • Question : ?State warranty?2016-11-30

    seller
    what is warramty period? when selling items state warranty