Q&A board

Question & Answer Minishop SOS Desk

Q & A Lists
Item Question & Answer
SCOTT 12 BIKE OTG 20 | 221828
SCOTT 12 BIKE OTG 20 | 221828
Item Q&A
  • Question : shipping to Chile2017-11-14

    Thanks for the reply

    You could make me a simulation and quote how much would be the cost of shipping to Chile? either by the easiest and most economical method for you. Stay tuned to your comments

    Best regards.



    Gracias por la respuesta

    Ustedes me podrían hacer una simulación y cotización de cuanto seria el costo del envío a Chile? ya sea por el método mas fácil y económico para ustedes. Quedo atento a sus comentarios

    Saludos cordiales.

    Answer : [Re] shipping to Chile

    Dear Customer,

    I am sorry we do not ship to Chile.

    Have a great day.

  • Question : SCOTT OTG 202017-11-13

SCOTT RUNNING  SPORT SHOES | T2 | AZTEC | KINABALU |  RACE ROCKER | GRIP2 | ERIDE | MK4 | TRAINER
SCOTT RUNNING SPORT SHOES | T2 | AZTEC | KINABALU | RACE ROCKER | GRIP2 | ERIDE | MK4 | TRAINER
Item Q&A
  • Question : Item Exchange2017-10-31

    May I know how to go about doing an item-exchange if the size I bought doesn't fit well?

    Answer : [Re] Item Exchange

    Dear Customer, please email qoo10@khcycle.com. We will check for size availabiltiy and try to help.

  • Question : Inquiry for the item from ben****2017-09-30

SCOTT 17 BIKE ASPECT 680 | ASPECT 770/970 | ASPECT 760/960 [249632 249603 249627 249602 249626]
SCOTT 17 BIKE ASPECT 680 | ASPECT 770/970 | ASPECT 760/960 [249632 249603 249627 249602 249626]
Item Q&A
  • Question : Inquiry from emi****2017-10-24

    I've requested twice for an official receipt but not a single reply!

    I bought the Scott bike from KHCycle on 08oct but did not receive any receipt from the company til now.

    How do you expect your customers to make warranty claims if there is no proof of purchase?

    Is this the attitude of one time sale and that's it. Service has been disappointing!

    Looking forward to your soonest reply!

  • Question : Inquiry from emi****2017-10-17

  • Question : Inquiry for the item from yin****2017-10-14

  • Question : Inquiry for the item from nsh****2017-10-09

  • Question : Inquiry for the item from jas****2017-09-26

SCOTT 15 BIKE SPARK 730 | 238188
SCOTT 15 BIKE SPARK 730 | 238188
Item Q&A
  • Question : Wheel Size2017-10-12

    Hi,

    Can I check on the following:

    1. Wheel Size - is this a 27.5 or a 29?
    2. Drive train - is this 2x10 Shimano?

    Thanks,
    Glenn

    Answer : [Re] Wheel Size

    Dear Customer,

    Thank you for your enquiry.

    1. 27.5"
    2. Shimano 2x10

    Have a great weekend.

SCOTT BICYCLE HELMET WATU [227642 | 223325] HELMET SUPRA [249287]
SCOTT BICYCLE HELMET WATU [227642 | 223325] HELMET SUPRA [249287]
Item Q&A
  • Question : Watu vs. Supra2017-10-09

    Hi, which helmet is for mountain bike?

    Answer : [Re] Watu vs. Supra

    Hi, both helmets come with visor and are suitable for mountain bike. Thank you.

  • Question : Purchase of Scott helmet & delivery to malaysia2017-04-29

  • Question : [Shipping] Related Inquiries2017-03-01

  • Question : Claim order 194575217 on 19 Nov 20162017-01-04

  • Question : Sizing2016-11-09

+View all Notice, FAQ, Q&A >>
SCOTT 13 BIKE ASPECT 630 | 227745
SCOTT 13 BIKE ASPECT 630 | 227745
Item Q&A
  • Question : Still in stock?2017-09-27

    Secret Inquiry

    Answer : [Re] Still in stock?

    Secret Inquiry

SCOTT 15 BIKE SPARK 960 | 238204
SCOTT 15 BIKE SPARK 960 | 238204
Item Q&A
  • Question : Inquiry for the item from mic****2017-09-20

    wheel size available?

    Answer : [Re] Inquiry for the item from mic****

    Thank you for your enqiury.

    The wheel size of this model is 29".

SIGMA SPORT CYCLOMETER BC 16.12 / Wired CAD
SIGMA SPORT CYCLOMETER BC 16.12 / Wired CAD
Item Q&A
SCOTT 15 BIKE GENIUS 750 | 238254
SCOTT 15 BIKE GENIUS 750 | 238254
Item Q&A
SCOTT 14 BIKE ASPECT 740 | 234229
SCOTT 14 BIKE ASPECT 740 | 234229
Item Q&A
  • Question : Inquiry for the item from hon****2017-07-26

    Still have size M? Does all sizes selling the same price? Any warranty?

    Answer : [Re] Inquiry for the item from hon****

    Dear Customer,

    Sorry this model is not available in size M. You may find M for other models we offer.

    Have a great weekend.

SCOTT 15 BIKE SUB SPEED 20 | 238388
SCOTT 15 BIKE SUB SPEED 20 | 238388
Item Q&A
SCOTT 15 BIKE CONTESSA 620 | 238426
SCOTT 15 BIKE CONTESSA 620 | 238426
Item Q&A
SIGMA SPORT LIGHT MICRO II LED WHITE LED - BLUE/GREEN
SIGMA SPORT LIGHT MICRO II LED WHITE LED - BLUE/GREEN
Item Q&A
  • Question : Faulty Item2017-03-28

    Hi,

    I would like to inquire on the procedure to replace faulty item. The light is intermittent i.e. switch off by itself and sometimes could not be turned on.

    Thanks

SIGMA SPORT CYCLOMETER BC 16.12 STS [06130] / STS CAD [06131]
SIGMA SPORT CYCLOMETER BC 16.12 STS [06130] / STS CAD [06131]
Item Q&A
  • Question : [About Item] Related Inquiries2017-03-16

    Hi, does the package include the cadence sensor? Can you list down the full list of items included in the pack?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    I am afraid the "with Cadence" option is currently out of stock:
    Sigma BC16.12 STS [06130] - in stock
    Sigma BC16.12 STS CAD [06131] - Out of stock

    Have a great weekend.

SCOTT 16 BIKE ASPECT 740 | 241376 black/green/white | 241377 red/black
SCOTT 16 BIKE ASPECT 740 | 241376 black/green/white | 241377 red/black
Item Q&A
  • Question : [About Item] Related Inquiries2017-01-18

    Hi. Is this the 2017 scott aspect?

    Answer : [Re] [About Item] Related Inquiries

    Dear Customer,

    This is 2016 Scott Aspect.

    Have a great day.

SPORT WATER BOTTLE | BPA FREE | IDEAL FOR GYM AND BIKE CYCLING | COMPATIBLE WITH STANDARD BICYCLE BOTTLE CAGES | 500 TO 1000ML | FREE SHIPPING OPTION
SPORT WATER BOTTLE | BPA FREE | IDEAL FOR GYM AND BIKE CYCLING | COMPATIBLE WITH STANDARD BICYCLE BOTTLE CAGES | 500 TO 1000ML | FREE SHIPPING OPTION
Item Q&A
  • Question : 1076640642017-01-07

    Hi, I have purchase the item on the 29/12 and the status on shipping on the 31/12 has been there for many days, kindly advise what is the current status now?

    Answer : [Re] 107664064

    Dear Customer,

    The bottle as in the mail on Jan 4. Please allow a few more days for transit. Thank you for your patience.

    Have a great weekend.

  • Question : [Shipping] Related Inquiries2016-12-13

  • Question : Size2016-11-24

  • Question : Self-Collection2016-10-28

  • Question : K suck d water fr bottle instead of squeeze it?2016-10-26

+View all Notice, FAQ, Q&A >>
SCOTT 16 BIKE ASPECT 660 | 241405
SCOTT 16 BIKE ASPECT 660 | 241405
Item Q&A
  • Question : Delivery date.2016-12-15

    Hi. Would I be able to purchase this and choose a date for the delivery?

    Answer : [Re] Delivery date.

    Dear Customer,

    Yes. It is possible to request date of delivery. Note that only size M and L are still available.

    Have a great day.

    Question : [Re] Delivery date.

    I'm interested to purchase the M size and would like it delivered next Saturday (24th Dec). Is it possible?

    Answer : [Re] Delivery date.

    Dear Customer,

    Saturday is possible only in the mornig as we operate only half day.

    Thank you.

SCOTT 14 BIKE ASPECT 930 | 234055 | BICYCLE
SCOTT 14 BIKE ASPECT 930 | 234055 | BICYCLE
Item Q&A
  • Question : Size2016-12-09

    Does this model come in 27.5 tires size ?

    Answer : [Re] Size

    Dear Customer,

    Yes, please check out http://www.kachiadiam.com/g/455043024.

    Have a great weekend!

  • Question : New model ?2016-05-27

SIGMA SPORT HEART RATE MONITOR PC15.11 GREY
SIGMA SPORT HEART RATE MONITOR PC15.11 GREY
Item Q&A
SIGMA SPORT HEART RATE MONITOR PC15
SIGMA SPORT HEART RATE MONITOR PC15
Item Q&A
  • Question : ?State warranty?2016-11-30

    seller
    what is warramty period? when selling items state warranty

SIDI SHOE ERGO 2 CARBON LITE VERNICE  | STEEL BRONZE VERNICE | CERGO2CLVE
SIDI SHOE ERGO 2 CARBON LITE VERNICE | STEEL BRONZE VERNICE | CERGO2CLVE
Item Q&A
  • Question : Sales Price for Shoes2016-11-21

    Hello,

    I noticed there was a promotion going on for your shoes when I saw this website yesterday. I dropped by your shop in Ubi today to confirm my shoe size as I was interested in buying a pair of shoes. The shop assistant told me that I had to place my order on Qoo10 in order to enjoy the promotional price. So I said that I would order them online on Qoo10 and then return the next day to collect them in store. However, now when I check on Qoo10, the promotion prices seem to have reverted back to their original prices! Will I still be able to buy the shoes at the promo prices? Saw $209 for the Sidi Ergo 2 and $163 for the Mavic Zxellium.

    Thanks!

    Answer : [Re] Sales Price for Shoes

    Daer Customer,

    The sale you saw online was our preview sale that ended last Sunday. But I am glad to inform that you may still purchase them at sale price at our warehouse sale taking place this weekend Nov 25-27 at our warehousse 13 Kaki Bukit Road 1 #02-08 Eunos Technolink S415928.

    Have a great week ahead.

    Question : [Re] Sales Price for Shoes

    Thank you for your prompt reply. May I check if the sales stock at the showroom in Ubi will be brought to the warehouse as well? I saw this particular model (Ergo 2 in bronze, size 40.5) in the showroom and the store assistant informed me that it is the last piece left. So I was wondering if I would be able to find it in the warehouse as well.

    Thank you!